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risingstarOSU PRIDE UNIVERSITY

OSU Pride University is an opportunity for employees to learn about OSU’s history and organizational strategies while learning skills for self improvement. Employees will be able to apply these concepts to their everyday work while developing their personal and professional goals.

Attending OSU Pride University is voluntary and each program has a completion time. Employees may enroll in programs through the training website, one program at a time. Program enrollment requires supervisor approval and each program must be completed before enrolling in another program. Upon completion of each certificate program the employee will receive a monetary incentive. 

 

OSU Pride University Certificate Program

Click on the following program titles to learn more about each program.


OSU Pride Works…For Our Customers

Mission: Our customers make a difference. There are two types of customers we work with daily - internal and external. Treating each customer with respect and understanding will highlight our reputation for quality service and education while improving working relationships with our teammates.

Incentive: $100

Prerequisites: None

Course/Program Requirements: Complete a minimum of 18 hours of training

Completion Time: 2 years

Goals:

  • Define types of customers
  • Present examples of positive communication techniques for different learning styles
  • Introduce cause and effect of negative behavior for our customers

Performance Objectives:

  • List steps to improve quality customer service
  • Demonstrate positive interaction
  • Provide examples of how diversity impacts customer service

Course Topics Include:

  • Customer Service
  • Attitude
  • Telephone Etiquette
  • Sexual Harassment & Discrimination
  • Diversity
  • Professionalism

OSU Pride Works…Diversity

Mission: In our workforce, student and patient population we have the opportunity to interact with people from over 200 countries. In this program, employees will receive the tools they need to promote these relationships while respecting cultural differences. 

Incentive: $50

Prerequisites: None

Course/Program Requirements: Complete a minimum of 12 hours of training

Completion Time: 18 months

Options: You can volunteer for an event, activity, or program outside of your own culture which would provide up to 6 hours of class time. Event must be pre-approved.

Goals:

  • Exposure to multiple cultures, ideas, ethnicities, etc.
  • Show how individuals fit into the realm of diversity
  • Promote positive thinking and healthy discussions regarding our diverse workforce and student population to promote strong relationships

Performance Objectives:

  • Provide examples of diversity within our workforce and student population
  • List steps to improve communication and understanding

OSU Pride Works...For Us

Mission: As OSU employees, we share in the pride and knowledge of what our University has to offer. This program provides employees with information on the history and inner workings of OSU-Tulsa and OSU-CHS. Employees will gain insight into the unique programs, culture and mechanisms of both Tulsa campuses. 

Incentive: $125

Prerequisites: None

Course/Program Requirements:

  • Must attend all courses
  • Must repeat a course if attended prior to July 1, 2007
  • Must complete a minimum of 20 hours of training

Completion Time: 2 years

Goals:

  • Awareness of the diversity which resides within OSU
  • Develop OSU Pride through an understanding of our campuses and our history
  • Understand OSU operations and the functions and features available to students and employees

Performance Objectives:

  • State University History
  • Define Osteopathic Hospital, Foundation and Rural Health mission and goals
  • List steps to increase energy effectiveness
  • Describe Alumni features and functions

This program focuses on developing a particular set of core values and behaviors. These include:

  • Stewardship of Resources
  • Service to Others
  • Teamwork & Interpersonal Skills
  • Building Effective Teams


OSU Pride Works...In Our Leaders

Mission: The Leaders program will provide opportunities for professional development for new and existing supervisors. Courses will be offered to enhance the soft skills needed to ensure team commitment, employee growth and development while reaching department goals and initiatives.

Incentive: $150

Prerequisites: None

Course/Program Requirements:

  • Must attend 30 hours
  • Cannot repeat courses taken for other certificate programs

Completion Time: 2 years

Goals:

  • Increase initiative
  • Develop personal and professional goals to grow within the OSU system
  • Further career path
  • Develop soft skills to enhance leadership traits

Performance Objectives:

  • Demonstrate techniques to promote team and individual employee success
  • Practice skills to enhance communication

Employees will have the opportunity to choose from a wide range of learning opportunities based upon their areas of needed improvement.

Courses will focus on developing the soft skills supervisors/managers need to be able to demonstrate OSU Pride in their department and growth of their employees.

Available course options will vary each year. Employees are encouraged to plan ahead if there is a particular course of interest they would like to attend.



OSU Pride Works...With Me

Mission: This certificate program is designed to ensure the success of OSU employees by presenting courses that enable the employee to grow on both a personal and professional level. The program will focus on the development of soft skills to improve employees’ work environment, outlook and growth opportunities.

Incentive: $150

Prerequisites: None

Course/Program Requirements:

  • Must attend 30 hours
  • Cannot repeat courses taken for other certificate programs

Completion Time: 2 years

Goals:

  • Increase initiative
  • Develop personal and professional goals to grow within the OSU system
  • Further career path
  • Develop soft skills to improve work productivity
  • Understand the impact each employee has on the success of the institution

Performance Objectives:

  • Demonstrate techniques to improve time management skills
  • Practice skills to reduce stress associated with work and home
  • Document difference between personalities and how to interact to ensure team cohesiveness

Employees will choose from a wide range of learning opportunities based upon their areas of needed improvement.

Available course options will vary each year. Employees are encouraged to plan ahead if there is a particular course of interest they would like to attend.


OSU Pride Works…Continual Learning Option

Incentive: $50

Prerequisites: OSU Pride Works With Me

Course/Program Requirements: Paper

Completion Time: 6 months upon completing OSU Pride Works With Me

Goals:

  • To connect classroom learning to real-life scenarios
  • Allow employees to reflect upon their personal and professional growth
  • Connect how their behavior impacts their performance evaluation results

 

Performance Objectives:

  • Document skills obtained and implemented from class attendance

Upon completing the OSU Pride Works With Me program, employees can enroll in the Continual Learning option.

This option is a final project that requires employees to document the effect of the courses taken over the previous 2 years. Employees will document how they have and currently implement the tools, strategies and concepts learned from classes they have attended.  Their supervisor/manager must agree to the implementation of the strategies and noted improvement/changes in the employee’s behavior by signing an acknowledgment form.


OSU Pride Works…Book Club

Mission: The book club is a fun way of meeting and communicating with your teammates to discuss leadership and employee development ideas found within the pages and story lines of each novel. The Book Club allows employees to network with co-workers while enjoying a good book.

Incentive:$50

Prerequisites: None

Course/Program Requirements:

  • Read and attend a minimum of 5 sessions and receive $50
  • Participants will be furnished books
  • Books will be available in OSU-Tulsa and OSU-CHS libraries  

Completion Time: continual

Goals:

  • Promote creativity
  • Develop strong relationships
  • Promote diversity through exposure to a variety of reading material
  • Obtain a variety of viewpoints leadership and employee development

Performance Objectives:

  • Provide examples of leadership traits within the book
  • Share ideas of implementation of leadership theories

The Club will meet every other month to review a preselected book. A variety of speakers will be introduced to promote discussions and increase awareness of underlying story lines that can assist us in developing ourselves and our employees. Attendees will be required to read the book prior to attending the Club meeting to ensure group discussion.  


Safety

Mission: Safety is everybody’s business. The safety certificate program will introduce and review procedures and regulations associated with a safe working environment. 

Incentive: $50

Prerequisites: None

Course/Program Requirements:

  • Attend 8 different safety courses.

Completion Time: 18 months

Goals:

  • Promote an understanding of safety requirements
  • Review critical steps, forms and information needed to ensure safety compliance
  • Decrease workplace hazards

Performance Objectives:

  • Demonstrate appropriate ladder safety
  • List steps to prepare for bad weather and emergencies
  • Show correct lift procedures
  • Recognize safety hazards

All courses listed are required. If an employee has attended a course previously, they must retake the course if it has been more than 12 months since they attended.

Courses Topics:
General Safety                                                      Winter Safety
Weather & Emergency Preparedness                   Back Safety
Slips, Trips & Falls                                                 Needle Stick/Lab Safety
Driving Safety                                                       Fire Safety
HAZCOM                                                                Ladder Safety
Woodworking/Lawn Safety                                   Ergonomics


The Supervisor Toolkit

Mission: This program is designed to provide current supervisors and managers the tools for job success, including the basics all supervisors and managers need. Courses are designed to target daily supervisory tasks needed to complete job functions. Supervisors and managers will review policies and forms associated with their job while practicing basic functions.

Incentive: $100

Prerequisites: None

Course/Program Requirements:

  • Must attend all courses
  • Must repeat a course if attended prior to July 1, 2007

Completion Time: 18 months

Goals:

  • Provide new and current supervisors the tools they need to be successful in their position
  • Promote an understanding and recognize the difference between the role of front line employee and supervisor/manager
  • Review critical steps, forms and information needed to ensure compliance and remain legal.

Performance Objectives:

  • Write goals for performance evaluations that promote growth and development
  • Describe process for reporting sexual harassment
  • Recognize inappropriate behavior which may led to sexual harassment or discrimination in the work environment
  • Complete HR forms associated with discipline, FMLA, and performance evaluations.

All courses listed are required. If an employee has attended a course previously, they must retake the course if it has been more than 12 months since they attended.

Courses Topics:
Fair Play: Discipline                       Goal Setting                           Sexual Harassment
Peer Today, Boss Tomorrow         Interviewing & Hiring FMLA
Performance Feedback                 Evaluations



WIZARD/WIZARD-S

Mission: The WIZARD program is based upon the movie The Wizard of Oz. Within a group there is always a leader, but it takes the whole group to make it to the final destination. This program increases teamwork and promotes the values of working together to complete projects. It offers courses that focus on working as a group in conjunction with requiring the employees to think individualistically as to their part on a team. 

Incentive: $150

Prerequisites: None

Course/Program Requirements: both tracks require completion of 30 hours of coursework

Completion Time: 2 years

Options: Non-supervisor or Supervisor/Manager Track

Goals:

  • Build strong employee relationships
  • Encourage open and positive communication between employees and management
  • Provide tools for employees to handle conflict
  • Recognize the differences amongst our workforce
  • Connect OSU’s success with the need of each employee

Performance Objectives:

  • Develop positive action plans to utilize differences within a team
  • Display techniques to diffuse conflict situations
  • Demonstrate effective communication techniques
  • Recognize the impact of their personality upon the team

Course Topics:

Communication                                
Conflict Resolution                           
Diversity                                           
Generation Differences                   
Trust                                                   
Goal Setting 

Trust
Teambuilding
Workteams
Emotional Intelligence
Motivation
Attitude

Departments are encouraged to have individualized True Colors training. 

Please contact Jennifer Lawson-Newby to schedule this training.

 

Alumni Experience

Ryan Miller, Director of Alumni, OSU-CHS

OSU Pride Works for Us

Ever wondered why OSU graduates are so proud and have those stickers on their vehicles? In this seminar, participants will be introduced to the alumni world and learn what it takes to become an alum. 

 

Art of Giving Feedback

Jennifer Lawson-Newby, Human Resources

OSU Works for our Leaders

Elective for Leadership Development and Advanced Leadership Programs

Giving feedback to others in a way that they are able to “hear” what you are saying is one of a supervisor’s most difficult tasks. In this interactive class, we will cover the basics of how to give feedback and then practice the skills. This class fulfills the performance review training requirement for supervisors who have previously attended “Performance Reviews 101” (formerly named “Conducting Performance Reviews”).

 

Assertiveness Training - NEW

Family & Children Services

OSU Works for Our Customers

OSU Pride Works With Me

WIZARD

This workshop is designed to help identify personal rights and to learn verbal and nonverbal behaviors for appropriate and effective expression. Participants will learn to identify characteristics of aggressive, assertive and nonassertive behaviors. They will apply “I” messages to challenging situations to increase self-confidence when dealing with criticism.

 

Back Safety - NEW

Jennifer Lawson-Newby, Human Resources

Safety

Training provides employees with helpful guidance to help prevent back injuries and proper lifting/carrying techniques to avoid back problems. 

 

Blending Generations in the Workplace - NEW

Family & Children Services

OSU Diversity

WIZARD

OSU Pride Works for Our Customers

Individual appreciation of generational diversity requires knowledge of self, knowledge of others and a commitment to respecting individual rights, dignity and differences.  Participants in this workshop will examine characteristics of the four generations and expand current definitions of culture.  Those attending will learn strategies for problem solving, conflict resolution and communication skills that convey respect and sensitivity.

 

Buckets & Dippers - NEW

Karen Hill, Consultant – Training Professionals, Inc

OSU Works for our Leaders
Elective for Leadership Development and Advanced Leadership Programs

Considering that 65% of Americans report that they have not received any praise or recognition for a job well done over the past year, it’s no wonder that productivity is not what it should be and turnover is every leader’s nightmare!  Learn what energizes your employees and keeps those talented employees engaged.

 

Build Trust as a Leader - NEW

Vicki Anderson, Consultant – Anderson Resources                

WIZARD-Supervisor track

Elective for Leadership Development Program
OSU Works for our Leaders

Great performance is generated when people respect their leaders. Trust is earned and the methods can be learned.  Develop your skill in building a following of excellence.

 

Building Healthy Relationships in the Workplace - NEW

Family & Children Services

WIZARD
WIZARD-S Elective

Elective for Leadership Development Program

This workshop describes the four phases of team building, identifying the characteristics of a healthy work environment and address principles of conflict resolution. Strategies for encouraging problem solving to create workplace civility will be employed.

 

Coaching for Performance

Jennifer Lawson-Newby, Human Resources

OSU Works for our Leaders

Elective for Leadership Development and Advanced Leadership Programs

The best supervisors do more than just supervise – they coach their employees to improved performance levels. Find out why employees sometimes don’t perform up to expectations and what a supervisor can do to assist in the turning the situation around. This class fulfills the performance review training requirement for supervisors who have previously attended “Performance Reviews 101” (formerly named “Conducting Performance Reviews”).

 

Computer Training

OSU Pride Works with Me

Any computer training will qualify. Send copy of completion certificate to Jennifer Lawson-Newby to confirm enrollment and course completion.

 

Conquering First Impressions - NEW

Karen Hill, Consultant – Training Professionals, Inc

OSU Pride Works with Me

OSU Pride Works for Our Customers
Ambassador Elective

Whether interviewing for a promotion or working collaboratively on a work project, everyone needs to understand the power of first impressions. Know the factors that influence the way people feel about us during the first few seconds of contact.

 

Crime Prevention - NEW

Melvin Murdock, Chief of Police – OSU-Tulsa

OSU Pride Works With Me
OSU Pride Works for Us

An ounce of prevention is worth a pound of cure. This course provides an overview of crime prevention strategies to keep you safe and aware of your surroundings while at work.

 

Defensive Driving

Safety
Looking to save a little money on your personal automobile insurance?  Then this is the course for you.  Participants will learn – and be reminded of – what it takes to ensure a safe driving experience.  Topics covered include: maintaining vehicle systems, managing visibility, time and space, driving in adverse conditions, identifying traffic signs, signals and markings, how emotions & fatigue contribute to traffic crashes, selecting insurance coverage, and much more. Participants will receive a completion certificate from AAA.

 

Designing & Setting Goals - NEW

Jennifer Lawson-Newby, Human Resources

Supervisor Toolkit

One of the many tasks supervisors and managers must tackle is setting goals for their employees, department and themselves. This course reviews basic goal-writing techniques. Participants will be able to apply real life situations to assist in drafting annual goals.

 

Diversity in the Workplace - NEW

Family & Children Services

OSU Pride Works With Me
OSU Pride Works…Diversity

Valuing diversity means creating a workplace that respects and includes differences, recognizing the unique contributions that individuals with many types of differences can make, and creating a work environment that maximizes the potential of all employees.

 

Eagles & Buffalos

Cathy McCullough, Consultant       

OSU Works for our Leaders

Elective for Leadership Development and Advanced Leadership Programs

On a scale of 1-10, how would you rate yourself on a leadership effectiveness scale? What lies between your rating of yourself and a perfect 10? Join Cathy McCullough for an interactive session which will assist you in examining your own leadership traits and determining how you can enhance your impact on the organization.

 

Eat that Frog: Getting Things Done with Priority Management - NEW

Karen Hill, Consultant – Training Professionals, Inc

OSU Pride Works with Me

We are living in an interesting time. Most of us feel pressured by a "time crunch" and wonder how to get it all done without feeling unbalanced in the process. This program presents a different approach to time management--one focused on personal principles. This approach teaches that time management is more a matter of what you do and why you do it than how fast you get it done.

 

Emergency Response - NEW

Melvin Murdock, Chief of Police – OSU-Tulsa

OSU Pride Works for Us

An emergency can happen at any moment. Are you prepared to respond? During this program, Chief Murdock addresses proper procedures when responding to an emergency on campus.

 

Emotional Intelligence

Mary Jo Major, Ed.D., Consultant – CommuniSkills

WIZARD

Elective for Ambassador, Leadership Development and Advanced Leadership Programs

Emotional Intelligence is a person’s ability to recognize and understand emotions. It is a person’s skill at using this awareness to manage him or her self and relationships with others. The skills most often included by EI advocates in developing emotional intelligence are self awareness, self management, social awareness and relationship management. Participants will be acquainted with the principles of emotional intelligence and the management applications in public service.

 

Energy Education - NEW

Shelly Johnson, Director of Energy Education           

OSU Pride Works for Us

What’s going on in the land of energy? Why do I have to turn off my monitor at night? These questions and many more will be answered during this short program. This seminar introduces you to the OSU-CHS and OSU-Tulsa energy conservation program and give you tips on how to ensure you are doing your part. A tour will also be offered so be sure to wear comfortable shoes!

 

Ergonomics - NEW

Jennifer Lawson-Newby, Human Resources

Safety

This short course will review how to best perform any frequent and repetitive operations to avoid pain and injury.

 

Fair Play – When You Must Discipline

Jennifer Lawson-Newby, Human Resources

Supervisor Toolkit

Elective for Leadership Development Program and Advanced Leadership Program

Intended for those who supervise others, this course covers the discipline process, how to gather data, a formula for giving feedback, documentation, phrases that work, as well as other tools designed to assist managers when it becomes necessary to discipline an employee.

 

Family Medical Leave Act – FMLA

Sandy Cooper, Human Resources

Angie Davis-Jordan, Human Resources

Supervisor Toolkit

OSU Pride Works With Me

Elective for Leadership Development and Advanced Leadership Programs

The Family Medical Leave Act is a federal law that provides job protection to employees in the event of pregnancy, adoption of a child, or if the employee or certain family members of an employee experience a serious illness. This class reviews the basics that employees and supervisors need to know in order to comply with the law.

 

Fire Safety - NEW

Safety

This course will address the actions you need to take to reduce the risk of fire while at work and home.

 

General Safety - NEW

Jennifer Lawson-Newby, Human Resources

Safety

Everyone plays a role in ensuring a safe work environment. This course is designed to review general workplace safety guidelines.

 

Goal Setting for Success at Work - NEW

Family & Children Services

OSU Pride Works With Me

WIZARD

This workshop enables participants to identify personal values and develop a personal mission statement. Tools for creating reasonable short-term and long-term goals are presented and strategies for staying committed to goals and overcoming setbacks are explored.

 

HAZCOM - NEW

Safety

The purpose of HAZCOM is to communicate the hazards associated with workplace chemicals to all employees. This program provides employees with information concerning hazardous chemicals, training, MSDS and other areas of concern.

 

Indispensable Employee

Kent Sampson, Associate Director of Student Union and Campus Life (Stillwater)

Required for Ambassador

This interactive seminar reminds participants that each and every one of us can make a difference in our workplaces. In addition, participants will discuss the characteristics and traits that are most valued in the workplace.

 

Interviewing & Hiring

Jennifer Lawson-Newby, Human Resources

Supervisor Toolkit

Elective for Leadership Development Program

“Getting the right person, in the right job, doing the right things” is the central theme in this course. Learn the difference between knowledge, skills and talents. Find out how behavioral interviewing can assist you in hiring the right person. Learn the mechanics of the hiring process, what questions you can and cannot legally ask, and take home a variety of tools to help you.

 

Information Session:

Jennifer Lawson-Newby, Human Resources

Things are changing in the world of training. Attend one of these short sessions to learn more about the new certificate programs and other resources available for growth and development.

 

Ladder Safety - NEW

Jennifer Lawson-Newby, Human Resources

Safety

Ladders are necessary for performing a number of tasks, but did you know that thousands of injuries result each year from improper use of ladders? Learn ways to decrease your risk of ladder injury with this short safety course.

 

Low Cost/No Cost Rewards

Jennifer Lawson-Newby, Human Resources

OSU Pride Works for Our Leaders

Elective for Leadership Development Program

How can you motivate your staff to higher levels of performance in an environment where money for salary increases is scarce? Is there anything you can do to keep your top performers from leaving for better paying jobs? Take an hour out of your schedule to learn some new ways to reward and recognize good performance when you are out of money.

 

Motivating with Goals - NEW

Mari Peck, Consultant – Performance Matters                                         

OSU Pride Works for Our Leaders

Elective for Leadership Development

The very best ways to motivate a team are through goal setting and rewards. This course is all about goal setting and measurement. Discussion focuses on the importance of goal setting, the process for goal setting, and how to create measurements that keep people focused on their goals. 

 

New Employee Orientation

Jennifer Lawson-Newby, Human Resources

OSU Pride Works for Us

Elective for Ambassador and Leadership Development Programs

Our New Employee Orientation class provides new employees with a multitude of information including an explanation of land grant institution, a map of both Tulsa campuses and their various locations, where to obtain information on what to do in an emergency, 14 actions that can result in disciplinary action or termination, where to find OSU Policies and Procedures, important points to remember in order to get paid, information on various types of leave, how to view and update your personal, benefits and payroll information online, and much more.

 

OSU Pride Works for Our Customers

Jennifer Lawson-Newby, Human Resources

OSU Pride Works for Our Customers

We all know customer service isn’t what it used to be – we see and experience it ourselves everyday. Nobody seems to care anymore. Yet, we also know that while top notch customer service isn’t rocket science, it makes a huge difference in how we make our buying decisions and how our customers make theirs. Join us for a workshop that examines customer service from our own perspective, as well as the perspective of the people who pay us our salaries – our customers.

 

Pandemic Planning - NEW

Melvin Murdock, Chief of Police – OSU-Tulsa

OSU Pride Works for Us

OSU Pride Works with Me

Safety

Planning for a pandemic is essential. A pandemic can affect almost every aspect of our lives. This course helps employees understand the issues that need to be considered in the event of a pandemic.

 

Participating in Your Own Performance Review

Jennifer Lawson-Newby, Human Resources

OSU Pride Works with Me

Too often we are unprepared when it comes to discussing our own performance with our supervisor during annual Performance Reviews. This workshop, which is designed for all levels of employees, will assist you in successfully participating in your own review. Topics include the review process itself, being aware of your own strengths and development needs, how to be open to coaching and feedback and taking advantage of available resources.

 

Peacock in the Land of Penguins - NEW

Jennifer Lawson-Newby, Human Resources

OSU-Diversity
WIZARD-S
OSU Pride Works for Our Leaders

Everyone has something to contribute. In this program, participants will identify practices that block or hamper creativity and focus on how to build a work environment that supports creativity. Participants will also learn facts that help or hinder creativity based upon the group to which they belong.

 

Perfecting Your Business Presentation Skills - NEW

Matt Arnold, OSU-Tulsa   

OSU Pride Works for Our Leaders
Elective for Leadership Development and Advanced Leadership Programs

Sometimes we choose to give a presentation and other times we are chosen by circumstances beyond our control. Either way, we all want to be effective and give the best presentation possible. Whether you are shy, outgoing or somewhere in between, you can be a fun, engaging, powerful and memorable speaker!  In this interactive and lively workshop, you will learn the secrets to delivering great presentations every time and no matter the topic. You’ll learn secrets about how to create a presentation that motivates your audience to pay attention, how to physically present in a way that builds excitement about your topic, and how to engage your audience. 

 

Performance Reviews 101

Jennifer Lawson-Newby, Human Resources

OSU Pride Works for Our Leaders

Elective for Leadership Development Program

This basic course is appropriate for supervisors new to the OSU System or anyone new to supervision of others. It covers why performance reviews are important and who is responsible for what. It also encourages consistency within the process by discussing in-depth the five ratings that are used to evaluate employees’ performance. You will be coached in how to give effective feedback, how to handle the “tough” ones and how to prepare for employee reactions. This seminar fulfills the performance review training requirement for supervisors.

 

Positive Power of Conflict – The Art of Turning Conflicts into “Win-Win” Cooperation – 2 DAY SEMINAR - NEW

Jim Cremin, Consultant, Jim Cremin Associates, Inc.            

WIZARD

The purpose of this highly interactive two-day seminar is to empower the participants with critical skills essential to create “win-win” in their lives. Skills that participants take away include, assertive confrontation, empathic active listening, validation, diffusing resistance, and seven step conflict-resolution skills.

 

Professional E-Mail Writing & Etiquette - NEW

Kim Reyes, OSU-Tulsa     

OSU Pride Works for Our Leaders

OSU Pride Works with Me
Elective for Leadership Development Program

E-mail is becoming the dominant form of business communication and as business professionals, you need to know proper e-mail etiquette to keep pace with this change. This seminar presents the advantages of using e-mail in the work environment and how to write messages to maximize effectiveness and efficiency. You will also learn common pitfalls of e-mail use that can quickly turn your writing efforts into wasted time. You will find that e-mail can simplify your communication at work when you use the proper techniques and follow a few basic guidelines.

 

QBQ: The Question Behind the Question

Jennifer Lawson-Newby, Human Resources

OSU Pride Works with Me

Elective for Ambassador, Leadership Development and Advanced Leadership Programs

Have you ever heard questions like these- Why do we have to change this? When is someone going to train me? Who dropped the ball? Why can’t they communicate better? When is that department going to do its job? Who’s going to solve the problem? When am I going to be able to find good people? In every organization, there is blame, complaining and procrastination. QBQ provides practical tools that help people eliminate some of these troubling problems. 

Customized workshops are available for departments, by contacting Jennifer Lawson-Newby at 918-594-8316.

 

Respect for Diversity

Dr. Ivan Figueroa, Coordinator of Diversity Education, Affirmative Action, OSU (Stillwater)

OSU Pride Diversity

OSU Pride Works for Our Leaders

WIZARD
Elective for Ambassador, Leadership Development and Advanced Leadership Programs

With the ever changing workforce, we all need to build relationships with people of diverse backgrounds and understand and accept individual differences. This seminar addresses the need and importance of valuing and appreciating diversity in the workplace.

 

Rural Health - NEW

William Pettit, D.O. Associate Dean for Rural Health               

OSU Pride Works for Us

The OSU Center for Health Sciences emphasizes serving rural and under-served Oklahoma. With this seminar, participants will gain more insight as to why rural health is so important and what the driving force is behind serving the community.

 

Sexual Harassment

Sandy Cooper, Human Resources

Supervisor Toolkit
OSU Pride Works for Our Customers
Elective for Ambassador, Leadership Development and Advanced Leadership Programs

Sexual harassment does still exist in our society even though it is against the law. It is critical that all staff members understand what sexual harassment is and is not, and what to do if they experience or witness it.

                               

Slips, Trips & Falls - NEW

Jennifer Lawson-Newby, Human Resources            

OSU Pride Works with Me

Safety

Over a million people suffer a slip, trip or fall every year and they are among the most frequent types of reported injury. Course content will focus on how you can prevent these types of accidents both at work and away from work.

Storytelling to Enhance Organizational Performance - NEW
Dr. Lee Manzer, CEPD

OSU Pride Works for Our Leaders
Elective for Leadership Development and Advanced Leadership Programs

There has never been a society that did not use the telling of stories to establish their culture. Within organizations, storytelling is also a valuable technique to create and maintain “culture” while motivating employees. Additionally stories are used to resolve conflict and to generate customer “evangelists."


Stress Management - NEW

Jim Cremin, Consultant, Jim Cremin Associates, Inc.            

OSU Pride Works with Me

Our lives are often filled with daily stress. This program is designed to identify the specific areas of distress and understand your reactions to the distress. You will recognize how your mind impacts your health and life while learning how to apply the power of visualization.

 

Student Perspective

Dana Livingston, Director, Student Affairs

Susan Tolbart, Director, Recruitment and Student Development

Requirement for Ambassador

OSU Pride Works for Us

As “ambassadors” for Oklahoma State University, Ambassador Program participants will learn about the make-up of the student body for OSU-CHS and OSU-Tulsa as well as the diverse nature of the students we serve. Participants will learn to understand the unique challenges that students experience while at OSU and the importance of patience and cooperation in an effort to provide the level of service that all students deserve.

 

Telephone Etiquette - NEW

Jennifer Lawson-Newby, Human Resources

OSU Pride Works for Our Customers

First impressions are made not only in person but over the phone. Attitude and feelings can be determined by a simple Hello. This short program will review simple techniques to help ensure a quality telephone customer service experience.

 

True Colors

Jennifer Lawson-Newby, Human Resources

WIZARD

Elective for Ambassador, Leadership Development and Advanced Leadership Programs
It is difficult, if not impossible, to understand others if we don’t understand ourselves first. Self-awareness is foundational to improving relationships, communication styles and developing mutual respect and acceptance with others. The True Colors Basic Awareness workshop will help participants understand themselves, understand others, and learn to appreciate differences. 
Customized workshops are available for departments. Supervisors should contact Jennifer Lawson-Newby at 594-8316 for more information.

 

Understanding Diversity - NEW

Angie Cremin, Consultant                               

OSU Pride Diversity

OSU Pride Works for Our Leaders

OSU Pride Works With Me

WIZARD

WIZARD-S

A one day workshop that will empower you to be more successful in understanding and working together with more diverse people. This interactive seminar will help you identify what makes up diversity; name different ways people identify another persons diversity, allow you to share what has hurt you and develop a better relationship with all people.

 

University Culture - NEW

Kent Sampson, Director, Campus Life and Associate Director, Student Union, OSU

OSU Pride Works for Us

Required for Ambassador Program
Explore the unique environment of OSU from an employee perspective. Areas of importance such as institutional history, students, and the mission of land-grant institutions of higher education will be related to present governance, policies and procedures, and important constituency groups, such as alumni, state legislators, donors, students and their parents.

 

Weather Emergency Preparedness - NEW

Jennifer Lawson-Newby, Human Resources            

Safety

Do you know the items you need to prepare for a weather emergency? Participants will learn what items they should be armed with when experiencing a weather emergency.

 

Winning Words: Writing for Business Success - NEW

Kim Reyes, OSU-Tulsa     

OSU Pride Works for Our Leaders

OSU Pride Works With Me

Business professionals who are able to prepare effective business documents not only write well but make a good first impression which leads to a better professional image. This seminar will teach you the skills and techniques of communicating information clearly, concisely, and conscientiously. In addition to good writing, you will also learn persuasive, effective writing techniques that will create an impact through your selection of words and style. You will quickly discover that proper words can make a pivotal difference in the way your message is received. The seminar will also discuss characteristics necessary to achieve your writing goals in particular types of business documents.

 

Winter Safety  - NEW

Jennifer Lawson-Newby, Human Resources            

Safety
OSU Pride Works with Me

Prepare yourself for the winter months with safety tips for both the office and home.

 

Working in the 17% Zone - NEW

Rhett Laubach, Consultant

WIZARD-Supervisor
OSU Pride Works for Our Leaders

There are six big keys to getting and keeping engaged team members. Participants will learn how to implement the six keys into their work environment.

 

Working with Difficult People - NEW

Cathy McCullough, Consultant

OSU Pride Works for Our Leaders

This session is designed to help anyone, especially supervisors, deal with conflict as well as difficult people. Contents of the session include: myths about conflict, a conflict management profile, various strategies for dealing with conflict, and how to diffuse conflict.

 

Workplace Ethics

Kent Sampson, Director, Campus Life and Associate Director, Student Union, OSU

OSU Pride Works With Me
OSU Pride Works for Our Leaders

Elective for Ambassador, Leadership Development and Advanced Leadership Programs

In today’s work environment, one is expected to be aware of and to practice ethical decision making.  Indeed, most professional organizations have adopted their own code of ethics. This session will focus on the following:  ethical principles in decision making, ethical considerations to be aware of, Oklahoma ethics statement regarding state employees, and ethical expectations. Case studies will also be utilized with small groups so that participants can address various problem-solving issues.

 

Workteams and the Wizard of Oz - NEW

Jennifer Lawson-Newby, Human Resources            

WIZARD
WIZARD
-Supervisor
OSU Pride Works for Our Leaders

Do you know the seven keys to effective teamwork?  According to The Wizard of OZ, Dorothy and her friends knew each key. Through the use of video and discussion, participants will learn their team leadership style along with how much they are contributing to the team.

 

 

Coming Soon

A variety of courses will be offered throughout the year. Some classes offered in Stillwater or other branches may be allowed as optional courses upon approval. Due to the variety of courses being offered, enrollees should not attend the same course multiple times as credit for different programs.

We encourage you to enroll as soon as possible for courses in which you are interested. Early enrollment assists us in ensuring that a class does not have to be cancelled due to low enrollment and that a seat is available for you in the class of your choice.

Training Opportunities on Tulsa Campuses
A list of seminars scheduled for 2008-09 at OSU campuses in Tulsa located under the Calendar tab. From time-to-time, it may be necessary to modify this schedule. For instance, we expect to add more classes throughout the year. To stay informed of the courses being offered, we encourage you to bookmark and check this site regularly.

Important Guideline
"No shows" or cancellations made less than 24 hours before a class may result in a $20 charge to the enrollee's department. Please help us avoid using this guideline by canceling your reservation in a timely manner should you be unable to attend a course in which you have enrolled. Stillwater courses require 48 hours notice if you must cancel.

Attention Supervisors!
Some courses such as QBQ and True Colors can be scheduled for your individual department. Contact Jennifer Lawson-Newby at 918-594-8316 or by email at jennifer.lawson-newby@okstate.edu to discuss your specific needs.

Training FAQs

Who are these classes for?
Any staff or faculty member may enroll in training classes.

How much does it cost?
Courses offered at OSU-CHS & OSU-Tulsa are at no cost to the employee or department. 

Employees needing to complete the Ambassador, Leadership Development Program or Advanced Leadership Program will need to contact Jennifer Lawson-Newby to determine if courses will be paid for by Human Resources. 

How do I enroll in classes?
It's easy! Just send an email to tulsa.hr@okstate.edu listing the classes in which you would like to enroll.

Will the Ambassador, Leadership Development and Advanced Leadership Programs still be offered?
These three certificate programs are sponsored by the Stillwater campus, however, many Tulsa-based staff members participate. If you are currently enrolled in one of these programs, please contact Jennifer Lawson-Newby regarding available options on completing the program.

How do I enroll in these certificate programs?
Email tulsa.hr@okstate.edu to enroll in any of the certificate programs.

Do I have to enroll in a certificate program if I just want to attend one or two classes?
No. You may take most classes without being enrolled in a specific program.

To enroll or for more information regarding Tulsa or Stillwater training opportunities, please contact:

Jennifer Lawson-Newby
Human Resources
OSU-Tulsa
Phone: 918-594-8316
jennifer.lawson-newby@okstate.edu

prideworksClick here to download an enrollment form.

Questions?

Contact:
Jennifer Lawson-Newby
Human Resources
OSU-Tulsa
Phone: 918-594-8316
jennifer.lawson-newby@okstate.edu

 


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Oklahoma State University-Tulsa | 700 North Greenwood Ave. | Tulsa, OK 74106 | 918-594-8000
© 2008 Oklahoma State University. All rights reserved.

Oklahoma State University - Tulsa | 700 North Greenwood Ave. | Tulsa, OK 74106 | 918-594-8000 © 2008 Oklahoma State University. All rights reserved.