Tuesday, Oct. 30 and Wednesday, Oct. 31
11:30 a.m. to 5 p.m..
OSU-Tulsa Helmerich Research Center
To be and feel successful in our careers, we rely on having high functioning respectful relationships with our co-workers, patients, and students. This fall conference will provide you with the opportunity to learn how to communicate effectively and manage emotions while providing quality customer service. Learn ways to increase the functionality of your relationships at work resulting in a happier you.
The same workshops will be offered both days, with two exceptions:
Participants may attend workshops on either or both days, but they will only receive one incentive payment for the conference. Participants may apply workshop hours from both days to their OSU Pride Works certificate program.
You will be able to receive a one-time incentive payment by attending workshops and submitting an action plan. You will be able to count the workshop hours toward your respective training certificate.
Lunch/Keynote (11:30 a.m. to 12:30 p.m.) - HRC Atrium | |
Tuesday, Oct. 30 Wednesday, Oct. 31 Lunch provided by Baxters Interurban Grill. Registration for lunch is required. |
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Session 1 (12:40-2 p.m.) Choose one: | |
The Polished Professional: First and Lasting Impressions OSU Pride Works With Me For the first time in American history, the workplace incorporates over 150 different cultures and 4 distinct generations. With so many variables, professionalism is often compromised. Whether you are a front line employee, manager or student, how you present yourself is key to your success, as well as, the organization you represent. In this seminar, you'll learn practical ideas and strategies that will help you present a more professional image, as well as equip you with skills to move with ease and confidence on any level in the business arena. Topics include:
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Managing Emotions at Work OSU Pride Works With Me Productivity, morale and job satisfaction all increase when staff are managing emotions well. Sometimes things happen at work that can test the patience of staff members and affect emotions and mood. Identify red-flag behaviors and learn stress management skills along with other specific ways to manage emotions at work. |
Sesson 2 (2:10-4:10 p.m.) Choose one: | |
Tuesday, Oct. 3035 Dumb Things Well-Intentioned People Say OSU Pride Works With Me This workshop, based upon the book 35 Dumb Things Well-Intended People Say, will provide answers to the diversity questions we sometimes find ourselves faced with. Have you ever heard yourself or someone else say: These statements and dozens like them can build a divide between us and the people we interact with. Though well-intended, they often widen the diversity gap sometimes causing irreparable harm personally and professionally. Join Nekki and Sandy as they discuss these questions and meaning behind the book. Wednesday, Oct. 31Foundational Skills for Building Highly Functional Working Relationships OSU Pride Works With Me In this session we'll identify and practice some of the kinds of skills that are critical for improving the quality of business communication and can lead to increased productivity and results. |
The 12 Principles of Remarkable Customer Service OSU Pride Works With Me Remarkable customer service doesn't just happen. It is a product of training, hiring the right people, creating the proper systems and processes and understanding the basics of excellent customer service. This program is designed to improve your team's customer service IQ to create higher customer loyalty and satisfaction. |
Closing Session (4:20-5 p.m.) - HRC Atrium | |
Making it Work This closing program will wrap up the discussions and learning points that have been reflected throughout the day. Participants must have attended at least one other workshop during the day to take part in the closing session. |
Attendees will be able to apply workshops toward their currently enrolled certificate program in conjunction with obtaining credit for this workshop day. The lunch/keynote speaker session counts as a workshop.
All action plans are due to Human Resources by 5 p.m. on Friday, Nov. 16. If an employee is unable to obtain their manager’s signature on the action plan, they should submit their plan to HR with at least the employee’s signature. A training representative will follow up with the manager to obtain final signatures if needed.
Participants must have their supervisor's approval to participate in the conference. Register by submitting the online form, which will email your supervisor to confirm approval for participation. Your supervisor must reply to the email in order for you to be enrolled in the workshop.
Download and fill out the following two forms and return to Human Resources by 5 p.m. on Friday, Nov. 16 to receive credit for your participation in the conference and your incentive.
Download Action Plan form (PDF)
Download Example Action Plan (PDF)
How do I enroll?
Enrollment for the conference and/or a workshop is done online. Once completed, your request will forward to your supervisor via email. To approve enrollment, your supervisor will need to click on Reply All and Human Resources personnel will be notified.
Do I have to enroll in the Conference to attend a workshop?
Enrolling in any workshop (with supervisor’s approval) automatically enrolls you in the Conference.
Do I have to attend all day? Can I attend both days?
Some workshops will be repeated both days of the conference, while others will only occur once. Participants are not required to attend all day, nor are they expected to attend both days.
To receive the $100 incentive, a participant must attend the opening, two workshops and the closing session. While participants may attend as many workshops as they choose, only one incentive payment will be given for this conference and workshops only count toward one training program.
Do I have to sign up for lunch?
If you plan on attending lunch, yes. This way we have an accurate count to order food.
How do I write an Action Plan?
Each incentive option requires an Action Plan. The template for the Action Plan can be found online.
What are the incentives for attending the Conference?
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